FAQ’s
FREQUENTLY ASKED QUESTIONS
Why should I consider joining?
The SRX™ program enables small and medium-sized merchants to band together to create an effective, low-cost, advertising and sales promotion platform, which eliminates the necessity to pay exorbitant advertising fees for unpredictable traditional media results.
How does the program work?
Various “Program Sponsors” will acquire and distribute custom-designed membership cards (regardless of card issuer and card front artwork, all card program cards are powered by the SRX™ software and represent the SRX™ logo on the front or back of every card). Upon joining the SRX™ program each merchant agrees to issue rebates, being a percentage of every sale, as well as redeem rebates. Merchants can also load cards with cash and debit cash from cards (either rebates cash earned by the cardholder, or simply cash that a Program Sponsor or the cardholder has loaded to the card). All card activity at your location is recorded online, and those reports are available 24/7 via input of your “Usercode and Password” when you login at the SRX ™ website.
Are Program Sponsors the Only Folks That Can Issue Cards?
No, once you join the program, you can place an immediate order for custom-designed membership cards, complete with your own business name, logo and artwork, to load
with value and activate, to provide to your customers and members in whatever fashion you choose. These cards can be used as stand-alone Gift Cards specific to your business, or are immediately able to accept and redeem rewards if you agree to participate openly in the wider “Public Program”.
Does the customer pay anything?
Some Program Sponsors may choose to hand out activated and loaded cards as an added value to the services that they are offering, at No Cost to the Cardholder, and others may choose to charge the Cardholder to acquire a card (the recommended retail cost per card is $19.95). Each merchant issuing cards likewise has the option of
loading and activating cards to provide to their customers. Otherwise, there is No Cost to the Customer.
Am I required to purchase cards?
No, as a Merchant you are not required to purchase cards to join the program, but their is a distinct marketing advantage to you for people to carry your card in their wallet or purse, because it acts like a billboard, constantly reminding them of your business and your brand, not someone else’s business.
How do I issue rebates?
After your customers pay for their purchases with cash, check or credit card, you press a pre-programmed key on your credit card POS terminal, then swipe the SRX™
card, enter the total amount of the transaction, and press Enter to issue rebates that have been pre-set based upon the total amount of the transaction, being; a percentage of the sale as you selected during account set up (excluding tax, tip
and alcohol).
Where are all the rewards stored?
All of the SRX™ balances are stored in our secure database system, with triple systems
secuity redundancy. Every SRX™ transaction at your business is instantly available to you by using a Web browser via the Internet. Customers may also access all of their personal transactions and rewards balances at the SRX™ Web site.
Do I Have to Switch My Credit Card Processor
SRX™ is aligned with FCCC and Merrick Bank of Utah. As long as the POS equipment can receive the program, we can work with any processor. Yet, as part of the program package, we will provide a
FREE analysis of your present costs for processing credit cards. Representing better rates, in that we endeavor to lower your costs across the board, and can offer “Wholesale Interchange Pass Through Plus Pricing” for merchants processing with FCCC.
Questions ?
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